The platform lacked clear governance for managing internal and third-party publishers, making it difficult for administrators to identify risks or enforce compliance. Key challenges included:

• ⚠️ Lack of scalable compliance workflows — Admins had no consistent way to review, certify, or manage hundreds of extensions across their organizations
• ⚠️ User fatigue and unclear actions — Engineers needed streamlined flows, clearer indicators, and more intuitive decision-making support
• ⚠️ Ambiguous publisher identities — Internal and external accounts were often indistinguishable, creating trust issues in the marketplace

Despite these challenges, I created scalable UX solutions that improved trust, reduced risk, and supported efficient extension governance at scale.